by Damo Vasudevan, Dec 20, 2019 9:47:02 AM
Enterprise organizations all over the world have jumped on the RPA bandwagon. Your executive staff is asking questions about this automation technology: licensing, where it can help, and how quickly could it be up and running. Maybe you’ve deployed some bots already and are looking elsewhere for additional automation opportunities. Or maybe you’re just getting started. Where do you go from here? Below are a few key actions you must take – prior to implementation – that will enable you to deploy RPA faster and recognize better results.
Identify a starting point.
Just like every other major phase of your digital transformation journey, the starting point is very important. It may seem easy at first, as there seem to be myriad places that bots can be of value in any company. Refuse the urge to throw bots at a problem without details and a plan. First, make sure to get a complete and accurate picture of your current state business operations. Taking the time to get all this information will easily enable you to identify the areas that will have the most impact. And using an automated process discovery solution like FortressIQ will feed you those answers much more quickly, and with more detail so you can validate your recommendations with the team and proceed with confidence.
Define metrics for success.
Having a successful deployment model (or RPA roadmap) is crucial to maintain the momentum for bot utilization and maintenance. Many enterprise companies have purchased tens to hundreds of RPA licenses and have only used a fraction. Having a system to quickly identify with your team where to target automation and using auto process discovery methods to support the recommendations will keep you on track to deploy more rapidly and track along the way. We recommend creating a custom prioritization template with input from departmental subject matter experts (SMEs) and business analysts to define consistent mechanisms to track and report on progress.
Plan on rework.
While the implementation of bots has been made easier with more accurate documentation and easy coding, what is often unplanned for in an automation project is the fact that bots can and do break; they have to be constantly monitored and fixed. Enterprises that do not add in these steps, potential costs and overhead into an RPA project plan end up scrambling for resources when a problem occurs. Building this into your plan will ensure you have the resources to swiftly address problems and not get stuck spinning your wheels on rework.
Continuously check and pivot strategy.
At the end of each round of bot deployments, document how the process has changed and what the estimated ROI will be for those RPA licenses now in use. Taking this action will ensure you are checking on overall progress along the way. If you’d like to dig in a bit more on what it takes to make RPA successful, check out our infographic on questions to ask before implementing automation.