Process Discovery and Automation are Value Drivers for Complementary Enterprise Solutions

Beth BourgBeth Bourg, March 25

Automation

Process Discovery is Essential for Automation

Enterprise organizations who are embracing new technologies such as process discovery and automation to achieve their transformation goals understand the value that these solutions bring in addressing digital challenges. Early adopters, in particular, who have overcome initial RPA deployment setbacks, and are now looking to more intelligent automation solutions understand the importance of process discovery and mining solutions and how necessary they are to maximizing the ROI of automation tools.

Gain a Competitive Advantage

Companies who have adopted these solutions for internal use should also consider how their own products and solutions could add additional value to their customers if they were process discovery and automation-friendly. This is especially relevant for software and IT services companies. The same challenge of scalable implementation encountered by companies internally when they were deploying automation will be faced by their customers as they too try to implement automation at scale.

Gartner recently published the February 2020 “Product Managers Must Use Hyperautomation to Enhance Offerings” report, which names FortressIQ as a robotic process discovery tool. According to Gartner, “within the last few years, many organizations have faced competition from digital “natives” and increasing pressure to cut costs. Automation is often key to addressing these challenges by increasing speed and efficiency while reducing costs, but the typical overly long response times from more traditional IT approaches are holding this back. Hyperautomation is about fixing these pent-up automation requirements at speed. Through excellent governance and planning by their product managers, vendors are thriving by aligning their products to this pent-up demand for quicker and more automation inside their customer organizations.” We believe that companies whose solution offerings can be configured to add increased value by complementing RPA and process tools can improve their customers’ experiences, increase ROI, and gain an advantage over competitors -- a win-win.

Understanding Process Discovery 

In order for companies to tweak or adjust a product successfully, the product team needs to thoroughly understand the capabilities of the tools they’re trying to align with. FortressIQ is an enterprise platform that accelerates transformation with data-driven metrics on current state business operations. Using AI we discover, map, and document all processes and tasks executed by your workforce to deliver deep insights not achievable with other methods or tools. These insights enable companies to make better decisions about how to address complex initiatives such as automation.

Not all process discovery solutions are created equal. FortressIQ brings a cognitive, intelligent approach at enterprise scale. Our hyper-scalable solution can automatically create a rich, structured view of an organization in as little as a few weeks, with no integrations or APIs needed. As a result, automation initiatives can both scale and be extremely targeted. Additionally, the extremely granular and feature-rich data collected can be used to validate and test an organization’s overall transformation strategy.

To summarize, when companies producing enterprise software and IT services, automation vendors, and process discovery solutions all align to highlight the respective offerings, the customer wins.

Interested in learning more about cognitive process discovery from FortressIQ? Learn about our approach, or request a demo here.

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